• NEW WHOLESALE ACCOUTS
    To set up your account, submit a completed Wholesale New Client Form. Please allow 2-4 business days for account approval as we only allow qualified businesses to carry our products. Once approved, we issue an account and login/password. First Orders Must be Pre-paid in full. For your convenience, we accept Visa, MasterCard, American Express, & Discover (USA only). Credit Card payments normally take 2-4 days to process before being applied to your account successfully. All new retailers receive complimentary Izzy & Ollie signage with opening orders totaling more than $1000.

    QUALIFICATIONS
    Retailers must have an established brick and moral location(s) in order to qualify to carry Izzy & Ollie.
    If you do not have a resale tax ID, you are prohibited from purchasing wholesale. All physical locations where Izzy & Ollie is sold must be disclosed in full and kept up to date with our staff. If you are found displaying our apparel at an unlisted location, your account will be terminated. Please note that we do not sell to “online only” stores or vendors with rented booth space at flea markets. We are happy to sell to locations with less than 1000 sq ft as long as long as they don’t infringe on brick and mortar locations in specific trade areas. If you have purchased wholesale from us in the past and have been selling the apparel on your website without having a physical business or inside a flea market, co-op or pop-up shop, you are prohibited from placing future orders. This includes: e-Bay, Amazon, Etsy or any other online site is strictly prohibited. However, if you own a brick and mortar business and also have a business website, you are allowed to sell our line on your website. You must fill out a Wholesale Contract, providing all information requested. We require a valid Tax ID # (FEIN) and Resale Tax ID (Sales and Use Tax Permit, License, Certificate, etc. to be considered for wholesale accounts. Clients are not subject to wholesale discounts until they can provide a Resale Tax ID. Regardless of your location, we require retail sales tax ID's for all of our clients.

    MINIMUM OPENING ORDER
    $500 opening order minimum
    Retailers must place a minimum order of $500 in order to receive wholesale pricing. We want to ensure that our retailers order a quality representation of our line and can be displayed prominently within their store. Setting minimums helps us ensure you receive the best of Izzy & Ollie for your customers.

    PAYMENT TERMS
    All unpaid orders will be cancelled after 5 business days. Notify us via email if your credit card info changes to avoid fees. (3% for declined credit cards)
    Orders are to be paid- upon shipping. We do not extend credit for new clients. Freight is not included in the cost of goods. On all orders freight will be an additional charge on each invoice. A minimum charge of $20.00 will apply. Please be aware that payment processing from our secure merchant accounts may take as many as 4 days for your payment to be processed and applied to your account. If payment is declined by your financial institution, finance charges and/or fees may apply. We will make every effort to contact you for alternative payment, but your order may be delayed from our initial estimated delivery time if this occurs. We understand that card information is sometimes compromised or you decide to close an account for a card we have on file. Your inventory will not ship until the funds have been deposited successfully. Any rush fees for overnight shipping are the responsibility of the customer. If you pre-book your order for more than 4 weeks beyond the original ship date, we require a 50% non-refundable deposit. This deposit will be applied as a payment towards your shipment of goods. Once your order is ready to ship, we will charge the remaining amount owed plus shipping on your order. An email will be sent to you 48 hours in advance to notify you that your credit card will be charged before shipment. If there are any changes in payment information, please notify us through email within the 48 hour time frame. Once your order has been placed, please allow 4-7 business days for shipment. If you are purchasing in advance of the season, your purchase order will state the anticipated ship date. If payment is not received within the 48 hour time period, we will hold the order for 5 days, after which the merchandise will be returned to stock and the deposit will be applied towards a 20% restocking fee.

    PRICING
    Products, pricing, Terms & Conditions are updated on our website, when needed. Freight is not included in product price.
    The pricing you received from our office is only good for 30 days after quote is recieved. Izzy & Ollie reserves the right to change prices, per cost demands at any date. We reserve the right to continually update price information and our terms & conditions. The price shown at the point of order submission by the Purchaser is valid for the invoiced amount. We reserve the right to add surcharges for services provided by Izzy & Ollie. Due to the fluctuations in cotton, other raw materials and the business economy, we must adjust according to the market. Once your order has been placed, there will be no pricing changes. Freight is not included in price.

    BACKORDERED ITEMS / CREDITS
    Substitutions suggested, but credit memos may be issued, as well.
    In the event that our trusted suppliers have an item or color backordered, we will notify you of the item. We can offer a variety of possible substitutes and suggest comparable replacements. If a substitute is chosen, our typical turnaround times will apply. If it is a must have product, we will notify you of the anticipated production / ship date as soon as we have confirmed the arrival from our suppliers, but we cannot guarantee the turnaround time until we have confirmation from our suppliers. We will be happy to recommend a substitution or issue a credit memo on your account towards future orders if you do not wish to wait on the backordered product to arrive. Credits issued can only be used towards future orders. Responsibility lies solely on the retailer to request credit be used against a future order. Credits are not automatically applied to next order, unless requested.

    SHIPPING, LEAD TIME and CANCELLATIONS
    Lead time is approximately 6-8 weeks after deposit/payment is received.
    ***No cancellations after order is in production.
    Our items are hand made, and we rarely house inventory. Shipping time is not included in turnaround time. Upon placing your final order, there are no cancellations. We ship your goods via UPS/Fed Ex/ DHL and USPS. We currently estimate shipping at the time the order is placed. Please understand that freight rates are constantly changing and we do not wish to overcharge you. When your order is ready to be shipped, you will be charged and/or credited for any differences, if they exist, to the credit card we keep on file. Inside your shipment, you will find a packing slip with signatures that your order has been inspected and is complete. You will be emailed a FINAL copy of the invoice, as well as, the tracking # for your order. If you wish to receive a hard copy of your invoice, please notify us so we can make a note on your account. We will not accept cancellations on ASAP orders. Refused orders and late cancellations will be charged 50% restocking fee in addition to all S&H charges. With delivery delays due to Acts of God, traffic disruption, and instructions of higher authority, for example, as well as other events that are beyond the control of Izzy & Ollie, no compensation can be claimed from us.

    SHIPPING DAMAGES / RETURNS
    Ask us to add a Service Fee of $5.00 per box if you would like to insure your orders against any transit damage.
    We do not automatically apply this service charge. You assume responsibility for items damaged en route if you do not ask us to add this service to your invoice. Izzy & Ollie will pay for the shipping charges to correct an order due to an error in fulfillment (backorders excluded). Please be advised that if you choose not to purchase insurance and the order gets lost or arrives in damaged condition and are unsellable, it is at your own risk. If you have purchased insurance and you have a shipping damage claim, please contact us immediately. We require you to give notice and email pictures of product defects and damages to product and package during transit. Obvious defects, incorrect deliveries, and quantity deviations must be communicated to Izzy & Ollie in writing immediately, or within a maximum of 2 days after receipt of the goods; otherwise the application of any warranty claims is excluded. If the item returned is not currently in stock, style changes may be suggested by Izzy & Ollie representatives in order to fill your request in a timely manner. Items must be returned in the same condition in which it was received with all tags attached. If an item has been worn or washed, returns are not allowed. Please allow up to 15 days for us to receive and process your order. Be sure to get tracking on any returns, as we cannot refund items we do not receive. Izzy & Ollie is not responsible for packages lost in the mail. Shipping charges shall be paid by the customer in the return of the garment. Sorry, we cannot refund the cost of shipping.

    CARE INSTRUCTIONS
    Follow care instructions on the tag of each individual garment. Izzy & Ollie accepts no responsibility for items damaged by not following the care instructions provided on the apparel label.

    PRODUCTS OR SERVICES
    Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or services to any person or geographic region. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of Izzy & Ollie. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

    MANUFACTURER DEFECTS
    Izzy & Ollie is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, inconsistent coloring, dye lots, manufacturer garment defects, etc. All garments will be counted in bulk. We inspect each garment throughout the process. Manufacturer and distributor defects or mis-shipments will delay production until all garments are received. It is highly recommended to order more garments than needed for each size ERRORS, INACCURACIES and OMISSIONS
    Occasionally there may be information provided that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information, including without limitation, pricing information, except as required by law. No specified update or refresh date will be applied by Izzy & Ollie to any third party website.

    PROHIBITED USES
    All images, graphics, logos are property of Izzy & Ollie. The rights are non-transferrable. Any use of said properties is strictly prohibited without the full written permission of Izzy & Ollie. In addition, clients are prohibited from infringing upon or violating the intellectual property rights of Izzy & Ollie.

    INDEMNIFICATION
    You agree to indemnify, defend and hold Izzy & Ollie, our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. Any legal claims will be handled and/or settled in the courts of Elmore County, AL. All legal fees of the prevailing party will be paid by the losing party.

    RETAIL LOCATIONS / SOCIAL MEDIA / ADVERTISEMENT
    *Please make sure to add Izzy & Ollie to the brands your store carries on your website, facebook page, and advertisements.
    Your shop will be added to the Retailers page on our website. The information will appear as you have it entered on your Wholesale Contract. We are a family owned and operated business and love to cross promote our loyal customers through multi-channeled social media support resulting in free advertising to our followers and networks in your area. Please provide us with your social media accounts so that we can connect and help you. We’ll be happy to send marketing collateral for your use or send a link for you to download images allowing you to reach thousands to promote your store or upcoming event.

    AGREEMENT OF TERMS:
    By placing an order with Izzy & Ollie, you hereby understand and agree to abide by all the policies set forth by this agreement. These terms are subject to change at any time, which will be posted on our website at which time such changes occur. It is your sole responsibility to download the latest version before placing an order. These terms supersede any terms and conditions that are provided by our clients unless signed by both parties and delivered by certified mail. We reserve the right to refuse any wholesale order for any reason. We reserve the right to terminate any wholesale account found to be violating this agreement or any of the other terms and conditions stated herein.

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