• How do I pay? In order to ensure the highest security standards for our customers, we utilize Paypal for all transactions. You don’t need a paypal account to purchase from Izzy & Ollie since paypal accepts Visa, Mastercard, Discover, American Express and all major bank debit cards. Simply check out as a guest to finalize your purchase.

    Am I charged sales tax? We are required to collect sales tax for all Alabama residents. Shipments to any other states will not be charged sales tax.

    Returns & Exchanges Our number one goal at Izzy & Ollie is to ensure you are completely satisfied with your garment. Returns will be accepted in unwashed/unworn condition with tags attached within 10 days of receipt. Unfortunately, personalized items can not be returned, please ensure that your monogram is accurate when the order is placed. Customers are responsible for return shipping costs unless the item was received damaged, incorrect item was shipped or there was an error in personalization that was made by us. If your item is damaged, please contact us within 3 days of delivery and keep the item, tags and the original packaging you received it in.

    Do your styles run true to size? YES! If you are unsure about sizing please check our size charts. If the garment does not fit please email us at izzyandolliedesign@gmail.com for information regarding how to exchange your item. Merchandise must be unwashed, unworn, in its original packaging and with its original hangtags.

    What if I still have a question? Please email us at izzyandolliedesign@gmail.com, we are always happy to help.

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